UK Driver Calls 999 After EV Charging Cable Confusion — A Lesson for New Electric Car Owners
A recent incident in the UK has highlighted how unfamiliar technology in modern vehicles can sometimes lead to unexpected situations. A motorist contacted 999 emergency services after being unable to disconnect the charging cable from their new electric vehicle, mistakenly believing their in-car SOS button would connect them to roadside assistance.
Instead, the call was routed directly to emergency services.
According to reports, the driver insisted the situation was an emergency because they could not drive away while the vehicle was still plugged in. Police officers who received the call clarified that the situation did not involve crime or danger and advised the caller to contact their vehicle dealer or breakdown provider instead.
Comments surrounding the incident suggest the driver had panicked after failing to remove the charging lead, leading them to press the SOS button in search of help. However, the in-car SOS function is designed solely for emergencies — such as accidents or situations where someone’s safety is at risk — not for technical or vehicle support issues.
The event, reported in November 2025, has since been used by police as a reminder to drivers that 999 services must be reserved for genuine emergencies. Misuse of emergency lines can delay responses to serious incidents where lives may be at risk.
Why This Happens With New EV Owners
As electric vehicles become more common across the UK, many drivers are still learning how charging systems and vehicle technology work. Locking mechanisms on charging cables, timed release systems, or vehicle settings can sometimes confuse first-time EV drivers, particularly when charging in public places.
Most charging cables remain locked while the car is charging or until the vehicle is unlocked using the key or in-car controls. If drivers are unaware of this, it can appear as though the cable is stuck.
A Helpful Reminder for Drivers
If you ever run into trouble with your vehicle, the best first steps are:
• Check the vehicle manual or infotainment screen instructions
• Unlock the car again or stop charging via the vehicle controls or app
• Contact roadside assistance or your vehicle dealer
• Use breakdown services included with your lease or insurance
Emergency services should only be contacted when there is immediate danger, an accident, or criminal activity involved.
The Bigger Picture
While the story may raise a smile, it also shows how important driver education is as new vehicle technology becomes standard. As more drivers transition to electric cars, understanding features like charging systems, safety technology, and emergency functions will help avoid unnecessary stress — and unnecessary calls to 999.
Electric vehicles are designed to make driving easier and cleaner, but like any new technology, there can be a learning curve at first.
Thinking Of Upgrading?
If you’re thinking about upgrading your drive, Express Vehicle Contracts makes switching to a new vehicle simple, affordable, and hassle-free. Whether you’re looking to move into an electric vehicle or just want a great lease deal on your next car or van, the team can help you find the perfect option for your budget and lifestyle. Get in touch today, say YES to Express, and drive away in something new with confidence. Call 0121 427 9477 or visit expressvehiclecontracts.co.uk to get started.
